Draelos Metabolic Center Policies

Appointment Cancellations

     

Forms

Insurance

 

Laboratory Services

Office Visit Authorizations

 

Prescription Refills

Returned Checks

 

Statements of Amount Due

Privacy Policy

 

Security Policy

Refunds

 

Shipping


 

Appointment Cancellations

A prior notice of at least 24 hours is required for appointment cancellations. A no show appointment or a notice made less than 24 hours of an appointment will result in a 30 day reschedule. Confirmation calls are made 48 hours prior to the appointment. It is the patient’s responsibility to inform us of any updates in contact information.


 

Forms

We charge for completing FMLA, Disability or any other forms required by you or your employer.


 

Insurance

To ensure accurate filing of medical claims, current copies of insurance cards are required for each visit. Medical claims are filed based on the insurance information provided at check in. Any remaining deductibles, coinsurance or amounts not covered by insurance are collected at check out.


 

Laboratory Services

LabCorp provides leading-edge medical laboratory tests and services for Draelos Metabolic Center.

We ask that our patients please understand which laboratory is contracted with their insurance plan. If the contracted laboratory is not utilized, lab services may be processed as, “Out of Network,” or not covered by insurance. It is then the financial responsibility of the patient to cover those charges. Draelos Metabolic is not affiliated financially with any laboratory facility.


 

Office Visit Authorizations

If your insurance plan requires you to select a primary care physician (PCP), then your plan may also require an authorization from them in order to see a Draelos Metabolic provider. We will reach out to your PCP to receive a visit authorization. The providers at Draelos Metabolic cannot provide treatment without a visit authorization, so it’s recommended that you contact them to ensure it is received prior to your appointment.


 

Prescription Refills

Refills are handled during patient office visits. For prescription refills required outside of an office visit, we ask that you contact your pharmacy. Please allow our prescription refill specialist 48 hours to complete a refill request, as there are times in which we have an overflow of requests.


 

Returned Checks

A $25.00 fee is charged for each unpaid check returned from a bank.


 

Statements of Amount Due

The Draelos Metabolic Billing Department mails out account balance statements for the patient or guardian. We employ an outside collections agency to collect balances that are holding equal to or above 90 days. Collections, attorney and/or court costs are the responsibility of the patient or guardian.


 

Privacy Policy

We are committed to protecting your privacy. We may collect personally identifiable information when you visit our website. We also automatically receive and record information on our server logs from your browser. This information includes your IP address, cookie information and the page(s) you visited. We do not sell personally identifiable information to anyone.


 

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer software is a global leader in cyber security software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


 

Refunds

If you feel that you are eligible for a refund for services provided, you may call our billing office 30 days following your date of service.


 

Shipping

If you receive something from Draelos Metabolic Center that you are not responsible for, call our office within 30 days of mail received.